Returns, Refunds & Complaints
Fresh Flowers Guarantee
At Funeral Flowers London, we take pride in delivering the freshest flowers to honor your loved ones. Our Fresh Flowers Guarantee ensures that every arrangement meets our high standards of quality and freshness. If you are not completely satisfied with the freshness of your flowers, please notify us within the specified freshness window for a resolution.
We carefully select our growers and conduct strict quality checks to maintain the beauty and vitality of our floral arrangements. Our commitment to freshness means that your flowers will look vibrant and last longer, providing comfort during difficult times.
Should you receive flowers that do not meet our freshness standards, we are here to assist you with a full refund or a replacement arrangement, ensuring that you receive the quality you expect from a trusted local florist.
Damaged on Arrival Policy
We understand how important it is for your funeral flowers to arrive in perfect condition. Despite our best efforts, occasional damage during transit may occur. If your flowers arrive damaged, please inspect them immediately upon delivery.
In the event of damaged flowers, photograph the damaged items and contact our customer service team within 24 hours of receipt. We will arrange for a replacement to be sent to you at no additional cost, ensuring that your floral tribute is both beautiful and respectful.
Our damaged-on-arrival policy is part of our dedication to providing reliable and compassionate service to the families and businesses we serve throughout London.
Freshness Window
Our Freshness Window policy ensures that your funeral flowers remain fresh and vibrant for as long as possible. Typically, our arrangements are crafted to stay fresh for up to seven days, depending on the specific types of flowers and care they receive.
To maximize the freshness of your flowers, we provide care instructions with every order. Proper care, including regular watering and optimal placement away from direct sunlight and heat sources, will help maintain the beauty of your arrangement.
If you encounter any issues with the freshness of your flowers within the designated window, please reach out to us for assistance. We are committed to ensuring that your floral tribute continues to convey your heartfelt sentiments.
Refund and Replacement Options
Customer satisfaction is our top priority. If you are not entirely happy with your purchase, our refund and replacement options are designed to provide you with the best possible outcome.
For any issues related to freshness or damage upon arrival, you can choose between a full refund or a replacement arrangement. Our team will work closely with you to understand your needs and ensure that you receive the support you require during this time.
All refund and replacement requests must be made within the timeframe specified in our policies. We strive to process these requests promptly to ensure your complete satisfaction.
Complaints Process
We are committed to addressing any concerns you may have regarding our products or services. If you have a complaint, we encourage you to contact us as soon as possible so we can resolve the issue to your satisfaction.
Our complaints process is straightforward and respectful. We listen carefully to your feedback, investigate the matter thoroughly, and take appropriate action to rectify any problems. Your feedback helps us improve our services and maintain the high standards you expect from Funeral Flowers London.
Rest assured, all complaints are handled with the utmost confidentiality and care, reflecting our dedication to serving our community with integrity and compassion.
Trusted Local London Florist
As a trusted local London florist, Funeral Flowers London serves both households and businesses in the surrounding areas with dedication and professionalism. Our reputation is built on years of providing high-quality floral arrangements and exceptional customer service.
We understand the emotional significance of funeral flowers and strive to offer arrangements that perfectly express your sentiments. Our experienced team is here to guide you in selecting the right flowers to honor and celebrate the memory of your loved ones.
Whether you are placing an order for a household or a business, you can rely on Funeral Flowers London for timely delivery, exquisite presentations, and heartfelt service that honors your needs during challenging times.
